This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under applicable gaming and financial regulations. During transaction processing, we may also collect data relating to your payment method — for example, partial card details or cryptocurrency wallet references — solely to facilitate and record those transactions accurately.

We also gather technical data automatically when you access our web platform. This includes your IP address, browser type, device type, and session activity. We use this data to maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure that the service functions correctly across different browsers and devices. Cookies and session logs play a role in this process: they help us remember your preferences, keep your session active, and identify technical issues. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform performs for you.

How We Protect and Share Your Data

We take the security of your personal data seriously. All data transmitted between your browser and our servers is protected using 256-bit SSL encryption. Your information is stored on secure servers with access restricted to authorised personnel only — meaning staff who require access to carry out their specific duties. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways process your financial transactions and receive only the data necessary to complete those transactions. Identity verification services may receive your personal details when we are required to confirm your identity as part of our compliance procedures. Regulatory authorities and law enforcement agencies may also receive data when we are legally obliged to provide it. In all such cases, data sharing is kept to the minimum required.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the duration required by applicable regulations and financial record-keeping obligations. Once that retention period has passed, your data is securely deleted or anonymised.

As a player, you have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your account data where permitted by law. To exercise any of these rights, please contact us through our support channels and we will respond within a reasonable timeframe. If you believe your data rights have not been respected, you may also raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by displaying a notice on the web platform or by sending a message to the email address associated with your account. We encourage you to review this page periodically.